ITMS is a help desk and asset management portal that provides users an integrated console to monitor and maintain the assets and IT requests generated. Using ITMS, technicians and managers can resolve issues in no time, keep track of the needs of organization and proactively allocate resources to the right departments.

The application helps users to create services, generate invoices and track payments for clients. It enables Accounts/Collection team to have a track of the payments made by the customers. The application generates recurring invoices as per the billing dates and users can raise and track these invoices.

The application is used in an All India authorized service network for Call Monitoring & Resolution. The application tracks the customer details and services provided to them by each service centers. Admin can view and edit the details of the services. Each clients can view their corresponding product details.

Workflow Management Software helps the organization to define and control the various activities associated with a business process. It also helps the business to measure and analyze the execution of the process so that continuous improvements can be made(e.g., reallocation of tasks to better balance the workload at any point in time) .