call center pro

NetiApps aim to revolutionize the telephony PBX market by enabling the open source PBX Asterisk and Vtiger CRM to obtain a complete Call Center Solution

NetiApps aim to revolutionize the telephony PBX market by enabling the open source PBX Asterisk & Vtiger CRM to obtain a complete ecosystem to support Call Center Dialer, Voice logger, Automatic Call Distribution (ACD), Predictive dialer, Hosted dialer, GSM & SMS integration, Voip call recording, customized line call recording / monitoring / tracking.

Call Center Dialer Technical Specifications Interfaces

  • Network interface: 2X Ethernet 10/100 base-RJ-45
  • ISDN: PRI interface (optional)
  • Mobile: 4GSM (optional) 1 antenna/4 channels, 1 SIM/channel

Protocols

  • VoIP: SIP, H.323, MGCP, SCCP, IAX2
  • ISDN: PRI DSS 1 (Q931, National variant)
  • Mobile: GSM 850/1800/1900 MHZ channels.

Codecs

ADPCM, G.711(A-Law & u-Law) G.722, G.723.1 (pass through),G.726, G.729(through purchase of a commercial license), GSM,iLBC, Linear,LPC-10 Speex

Power

800 MA peak, operational 300 mA max at +3.3 V ;4U – 100-240 VAC, 200 W
 

PRI Card

T1 / E1 port with optimum PCI interface.

Dimensions

4U form factor chasis.

Size

4U: 483x177x450 mm

Mounting:

19" Rack

Temperature Range:

0-50°C

Features :

CRM

  • Automatic Call Distribution (ACD)
  • Interactive Voice Response (IVR)
  • Voice Logger
    • Unlimited User
    • Sales , Marketing& Support
    • Lead/Enquiry
    • Account & Opportunity
    • Quote/Sales Order/Invoice
    • Inventory /Vendor and Purchase Orders  
  • SMS Integration
  • Live/Current agent monitoring
  • Report and Campaign statistics
  • Voice mail to email