A cookie is a small text file that websites place on your device (if you agree to them) when you visit them. They allow the website to remember your device when you return to the site.
A cookie contains basic information like the name of the website where the cookie came from, how long the cookie will remain active, and a randomly generated unique number to track pages you have visited.
Cookies may be used to enable the personalization features of our site (so your browser can recall recently-viewed pages, and have information that you have previously provided be filled in automatically instead of having to fill in registration questionnaires every time), and to compile anonymous aggregate data that allow us to determine how visitors use our site and help us improve our offerings on the website.
You can find out more information about the individual cookies we use and the purposes for which we use them in the table below:
|_utma||Persistent||Analytical/performance||This is a Google Analytics cookie which enables us to track visitor behavior and measure site performance. This cookie lasts for 2 years by default.|
|_utmb||Persistent||Analytical/performance||This is a Google Analytics cookie that enables us to track visitor behaviour and measure site performance.|
|_gid||Persistent||Analytical/performance||This a Google Analytics cookie which enables us to store and update a unique value for each page visited.|
|_utmz||Persistent||Analytical/performance||This cookie collects information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.|
|_utmc||Session||Analytical/performance||These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.|
|hblid||Session||Analytical/performance||A visitor identifier that Olark, the live chat tool we use, uses to remember a visitor between visits.|
|wcsid||Session||Analytical/performance||A session identifier that Olark, the live chat tool we use, uses to keep track of a single chat session.|
|olfsk||Session||Analytical/performance||A storage identifier that Olark, the live chat tool we use, to maintain chat state across pages (e.g. message history).|
|_okbk||Session||Analytical/performance||A cookie that Olark, the live chat tool we use, uses to identify extra state information (e.g. chat box being open/closed).|
|_ok||Session||Security||This is a cookie from Olark, the live chat tool we use, that provides a site ID (security measure).|
|_oklv||Session||Analytical/performance||This is a cookie that Olark, the live chat tool we use, to assist with correct loader versions of the chat tool (for improved caching).|
|_hjRecordingEnabled||Session||Analytical/performance||This value is set when a recording starts. It is used by Hotjar to see if the user is already recording this particular session.|
|_hjClosedSurveyInvites||Persistent||Analytical/performance||This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used by Hotjar to ensure that the same invite does not re-appear if it has already been shown.|
|_hjIncludedInSample||Session||Analytical/performance||This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.|
Changing your cookie settings
Most browsers allow some control over most cookies which you can change in your browser settings.
The following links provide information on managing cookies on popular websites:
To find out more about cookies in general you can visit this website:
To opt-out of being tracked by Google Analytics across all websites visit:
We may periodically update this policy to comply with privacy regulations, describe new website features, or add and/or remove cookies that we use.
How to Contact Us
If you have any questions or concerns about this policy or its implementation, please contact us at firstname.lastname@example.org